General information 7

• What does the management of Minddistrict include?
• When can I contact the Minddistrict service desk?
• What does the Minddistrict service desk do with your question?
• How do you use the training environment?
• How can you use the support site?

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Managing the platform 4

• Answering questions from professionals and clients
• Report a bug or malfunction
• Request for deleting a client account
• Request for deleting a platform

Platform functionalities 7

• Profile and preferences
• Homepage
• Catalogue
• Search professionals
• Add professionals

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Technical information 6

• How do I find the platform URL?
• How do I find the right ID's?
• Check list external factors for breakdown
• System requirements for use of Minddistrict
• Links

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Data & privacy 3

• Reports and Data Exports
• Security of the Minddistrict platform
• How do I communicate securely with a client?

Platform configurations 25

• Configuration
• Sign up
• Signup screening
• API users
• Frame settings

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Release notes 38

• Release note February 2023
• Release note January 2023
• Release note December 2022
• Release note November 2022
• Release note October 2022

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Frequently asked questions 8

• Checklist for video calling - login and account management
• Solutions for video calling problems
• How can you (dis)connect therapists to (from) clients
• The professional can no longer log in
• Can modules or other tools be deleted/archived?

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