Frequently asked questions

Checklist for video calling - login and account management
Video calling is quite simple: you press the button and there it is, the video connection! But to be able to make it this simple, both therapist and patient...
Wed, 18 Mar, 2020 at 3:03 PM
How can you (dis)connect therapists to (from) clients
It may be the case that a therapist can no longer guide his or her clients. The clients must then be unlinked from the therapist and linked to another the...
Fri, 14 Feb, 2020 at 10:44 AM
The professional can no longer log in
            If a professional has problems logging in, there may be several causes. You can do this:  Verify that his/her account was created with the co...
Fri, 14 Feb, 2020 at 10:44 AM
Can modules or other tools be deleted/archived?
It is not possible to remove a module or other tools as a whole. However, it is possible to make adjustments in the modules so that it becomes clear to the ...
Fri, 14 Feb, 2020 at 10:44 AM
Can modules or other tools be printed?
            Minddistrict has no printing function within the platform. Modules, diaries, and other tools can be printed from the browser. It varies from br...
Fri, 14 Feb, 2020 at 10:44 AM
Can email notifications be turned off?
It is a requirement that a Minddistrict account is associated with a valid email address. All emails from the Minddistrict platform are sent to this email ...
Fri, 14 Feb, 2020 at 10:45 AM
How do you change or turn off notifications for a diary?
            Diaries have notifications in the form of push messages. These push notifications are inly visible if the client uses the Minddistrict app.  ...
Fri, 14 Feb, 2020 at 10:45 AM