The Minddistrict service desk is a second-line service desk. That is to say that clients and professionals cannot contact Minddistrict. Organizations themselves, with the help of the application managers, arrange a first-line service desk to answer questions from their own organization. If an application manager on the first line service desk does not know how to answer a question, want to report a bug or have a request, you can contact the Minddistrict service desk. So you are the switch point between the individual users and the service desk.
Questions
Click here for the roadmap to answer questions from professionals/clients. You are not able to find a solution? Or do you have a question or a problem with the Minddistrict platform? Please contact us and we will gladly help you.
Support
A lot of information about our product can be found on our support sites. You may find the answer to your questions here quickly!
Bug or malfunction
If you want to report a bug or malfunction, click here for the procedure.
Change request
Do you want to change a platform configuration? Please contact the Account Manager. If you're not sure who the account manager is for your organization, please contact the service desk. The service desk will forward the change request to the appropriate account manager. Upon approval of the change, the service desk will complete the change within 5 working days.
Activate or deactivate content
Want to activate or deactivate certain content? Please contact the Account Manager. If you're not sure who the account manager is for your organization, please contact the service desk. The service desk will forward the change request to the appropriate account manager. Upon approval of the change, the service desk will complete the change within 5 working days.
Delete request client account
Have you received a request to delete a client account? Click here for the procedure of making a delete request.
Request a new platform
Is your organization going to work with Minddistrict? Then you get oyur own Minddistrict platform. Not a customer yet? Then you can easily order your own Minddistrict platform via our website or contact the Minddistrict service desk. Is your organization already a customer at Minddistrict, but you would like to start with a new/extra platform? Please contact your Minddistrict account manager.
Contact
You can reach us by e-mail via service@minddistrict.com. Is your question urgent? Then you can also call us at 085-7440860 (reachable on working days from 9:00 to 17:00).
Please note! Only authorized persons may contact the Minddistrict service desk. It's not allowed to contact the Minddistrict service desk for employees or clients themselves.
