Video calling is quite simple: you press the button and there it is, the video connection! But to be able to make it this simple, both therapist and patient need to be logged in to the platform. Therefore, they need to have an account in Minddistrict. Not everybody who wants to video call right now is aware of that. And some might never have used Minddistrict at all.
That why we have created this checklist for you, to help your therapists and patients get going. It focuses on logging in and accounts. After answering the 4 questions, most problems should be solved.
Question 1: Does the therapist have an account in Minddistrict?
Yes, and it has been recently used.
Go to question 2
Yes, but it hasn’t been used in a long time
Send the welcome email again. Read more about it here.
Yes, but the account has been deactivated
Reactivate the account. Read more.
No, the therapist does not have an account
Create an account for the therapist. You can find an instruction here.
Question 2: does the therapist manage to login?
Yes, the therapist can login. All is well here.
Go to question 3
No, the therapist can’t login
Does your organisation use webauthentication/two factor authentication (2FA)? Read more about it on this page.
Question 3: In what way does a patient receive access?
The therapists can create a patient account themselves
Someone with the role of Secretary creates client accounts (for example, an administrative office)
Send the same instruction for creating client accounts as above
The patient self-refers to Minddistrict
Inform therapists (again) about this and send them information. If needed, ask your implementation manager for help.
Question 4: Can the patient login?
Yes, the patient can login, no problems here.
Sounds great! The therapist and patient are now ready to start a video call.
No, the patient has trouble logging in
Help the patient and/or send this help-page.
We have taken you through the most occurring steps and hiccups in the process of account management and login. We hope this helps to to support your colleagues and patients. Do you still encounter problems, or do you need more help? Look around some more on this support site or contact us.
For more information, inspiration and examples, please visit our webpage about video sessions.