Under the GDPR law, a client has the right to delete his or her file. If you receive a deletion request, you can contact the Minddistrict service desk.
Service desk procedure
Confirmation of irreversibility
Deleting an account is an irreversible action. Once this action has been taken, the entire account will be gone, including all data generated therein. This includes all data in the modules (including the feedback by the therapist), diaries, conversations, and account information. This data cannot be restored.
For any removal request, we ask for confirmation of the removal request. Without this confirmation, the request cannot be prosecuted. It is important that the associated therapist is informed about the deletion of the relevant client account.