This configuration is available by default. 



This configuration allows you to determine which contact information is used in a number of places in the platform and in the automated emails. 

  • Name of the institution: The name used as sender in the automated emails. 
  • Long name of the institution: The name that will be used as sender in the welcome email. In other automated emails, 'name of the institution' will be used. 
  • Email address external service desk: Email address that is displayed as  a contact address for technical questions or problems. Is shown to clients and on the login page.  
  • Phone number external service desk: Phone number shown for technical questions or problems. Is shown to clients and on the login page.
  • Email address internal service desk: Email address shown for technical questions or problems. Is shown to professionals.
  • Phone number internal service desk: Phone number shown for technical questions or problems. Is shown to professionals.
  • Additional footer text: Text that can be added to the footer text between the contact and copyright information. 


On the page where it is not yet known whether a user is a client or professional (in other words: all login pages), the information of the external service desk is shown by default.